RETURNS

*EXTENDED CHRISTMAS RETURNS*
With our extended return policy valid from 1st December until 24th December 2020 you will have until 10th January 2021 to return any purchases bought during this time. 

 

We are confident that you will love our products, however, we do understand that sometimes the products aren’t always what you were looking for.

Unfortunately, we are currently unable to process refunds. Although, we do offer exchanges or credit notes for the value of your purchase.

The cost of returning the item to us is your responsibility. If you would like an exchange, we will dispatch the exchange to you with a reduced rate postage of £2, as a gesture of good will. This can either be popped in the postage bag or sent to us via paypal. 

When returning the package we advise to send tracked and to gain proof of postage, in the unlikely event the item goes missing - we are not responsible for any missing packages. For ease, please put a piece of paper in the bag with your order number& name on so we can identify your order quickly.

If you do wish to return your item it must be returned to us within 14 days from receiving. All items must be returned in the original packaging with all labels/tags attached and must be in original, saleable condition. There must not be any makeup stains, deodorant or fake tan marks, signs of wear or damaged etc. 

 

Once we have received the item, please allow 2-3 working days for your exchange to be dispatched or your credit note to be issued. 

To return an item please email us at customercare@dollfaceboutique.co.uk to receive the returns address.

Faulty Items

If your item is deemed faulty ALL items must be returned to us within 72 hours of receiving the item. We must be notified ASAP (with photographic evidence) so we can inform you of the return address. If the item is still in stock we will send a replacement however if not, you will receive a store credit. The postage costs for returned items that are deemed faulty are the customer’s responsibility. All packaging and tags must be kept on the item.

No bikinis or make up brushes can be exchanged or returned in any case due to hygiene reasons.

Please note that the sale of sale/clearance items are deemed final. 

Please note that all postage costs are non-refundable.

. For any queries you may have you can email us at customercare@dollfaceboutique.co.uk

We reserve the right to refuse any returns that do not follow our policy.

 

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